Service
UX Research
Overview
Instead of guessing what your customers want, I'll go find out. I talk with them, watch how they use things, and turn what I learn into plain answers you can act on. No guesswork, no jargon.
How I approach it
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Decide what we need to know
We pin down the decisions you have to make, so every conversation has a point and nothing's studied just for its own sake.
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Talk to the right people
The answers are only as good as who you ask. I'm careful to find the people who matter to you.
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Run it and make sense of it
I run the sessions, then pull the patterns into a handful of clear findings.
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Land on a decision
It ends in a plain recommendation, with the trade-offs laid out, so you can move forward without second-guessing.
Explore other services
Digital Strategy
Figuring out what's worth building, and what tech fits
Service Design
Looking at every step the customer needs to take
Product Design
Taking an idea from a rough sketch to something people can use
Rapid Prototyping
A version you can click through before you build the real thing
Microcopy
The right words, so people aren't left guessing
Digital Accessibility
Built so more people can use it
Implementation
Once the design's right, I'll build it
Websites and Tech Setup
Your website and the accounts your business runs on, set up right