Service
Service Design
Overview
The screen is only part of it. There's signing up, getting help, paying, and all the steps in between. I'll map out the whole experience your customers go through, then smooth out the rough spots that quietly send people away.
How I approach it
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Map how it works now
I lay out every step a customer takes, plus the people and systems behind them, so we can see where things break down.
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Find where it hurts
Looking at the numbers and talking to the people on the front lines, I find the moments that lose customers or pile up support calls.
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Design how it should work
I rework the whole journey, what customers see and what happens behind the scenes, so the fixes hold together.
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Roll it out in steps
Changes land in sensible steps you can measure, instead of one big risky switch-over.
Explore other services
Digital Strategy
Figuring out what's worth building, and what tech fits
UX Research
Finding out what tasks your customers need to do
Product Design
Taking an idea from a rough sketch to something people can use
Rapid Prototyping
A version you can click through before you build the real thing
Microcopy
The right words, so people aren't left guessing
Digital Accessibility
Built so more people can use it
Implementation
Once the design's right, I'll build it
Websites and Tech Setup
Your website and the accounts your business runs on, set up right