Service
Product Design
Overview
I partner with product teams from first sketch to shipped feature — translating user needs and business goals into interfaces that feel obvious. My work pairs craft with measurement so every decision can be defended with evidence.
How I approach it
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Frame the problem
I start with the job to be done, not the feature request — aligning the team on what success looks like and how I'll measure it.
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Explore in low fidelity
Cheap, fast concepts let me test direction before investing in polish. I put rough flows in front of users early.
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Refine with evidence
Each iteration is validated against real behavior — task success, time on task, and qualitative signal — not opinion.
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Ship and learn
I instrument what I ship so the team keeps learning after launch and can prioritize the next improvement with confidence.
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